Terms of Service

A.WEBSITE TERMS OF USE

A1.General Use

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

A2.No Warranty as to Information

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. We exclude liability for any inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk.

A3.Eligibility to Transact (18+)

If you intend to transact through this website, you warrant that you are at least 18 years of age, that you have the power to enter into this agreement, and you acknowledge that this agreement creates binding and valid legal obligations upon you.

A4.Copyright and Trademarks

This website contains material owned by or licensed to us, including the design, layout, look, appearance and graphics. You may not reproduce, distribute or publish any content without our prior written approval. You agree to indemnify us against any claims, costs, damages or losses arising from any breach of this clause. Unauthorised use may give rise to a claim for damages and/or be a criminal offence.

A5.Linked Sites

This website may include links to other websites for your convenience. They do not signify endorsement, and we have no responsibility for the content of linked websites. Access is at your sole risk.

A6.Specifications and Colour

Specifications and information are given in good faith based on our knowledge or information from manufacturers and suppliers. If you have concerns about suitability for a particular use, contact us or seek professional advice. Colours displayed may not reflect the true colour of items; if colour is a major factor, contact us before purchase.

A7.Changes and Termination of Use

We may change these Terms at any time by posting the amended version on this website; continued use is deemed acceptance. We may terminate your access to this website at our sole discretion at any time without notice, with no liability to you.

B.SUPPLY OF GOODS AND SERVICES

These supply terms apply in conjunction with our Refund & Returns Policy. Full commercial terms are set out in our Terms and Conditions of Trade, which form part of this agreement.

B1.Formation and Acceptance

By placing an order or accepting delivery of Goods, you unconditionally accept and are bound by these Terms. We are not obliged to supply Goods until a contract for supply is formed. Quotations are estimates only, are exclusive of VAT, and remain valid for 30 days unless withdrawn earlier.

B2.Price and Payment

The price is as agreed in writing or per our prevailing price list at the time of your order. Unless you hold a credit facility with us that is not in default, Goods must be paid for before despatch. All prices are exclusive of VAT unless otherwise stated; VAT is charged at the applicable rate and shown separately on our invoice. Payment may be made by bank transfer or credit/debit card; a surcharge of up to 3.5% may apply to card payments. Our VAT number is [VAT No. — to be confirmed].

B3.Delivery and Risk

We will use reasonable endeavours to deliver at the agreed time and place. Any delivery timeframe is an estimate only and is not of the essence. Risk in the Goods passes to you on delivery or collection, and you must insure the Goods from that time.

B4.Retention of Title

Title in the Goods does not pass to you until you have paid in full and met all other obligations to us. Until then, you hold the Goods as bailee, must store them separately and identifiably as our property, and we may recover possession if you default.

B5.Returns, Damaged or Defective Goods

Our returns policy is set out in our Refund & Returns Policy. We do not accept returns for change of mind, except where required by law or where due to our negligence or incorrect information supplied by us. Unless otherwise required by law, faulty product will, as a first option, be replaced by the same or an equivalent product.

INSTALLATION REQUIREMENT

All Goods sold must be installed by a suitably qualified and registered electrician. Warranties offered may be voided if Goods are not installed by a registered electrician in accordance with all applicable regulations and manufacturer instructions.

B6.Back Orders

Where Goods are unavailable from our suppliers and would need to be placed on back order, we will first offer you the choice of an equivalent product, a refund, or placement on a supply-when-available list.

C.CONSUMER RIGHTS AND GOVERNING LAW

FOR UNITED KINGDOM CUSTOMERS

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If goods are faulty, you have the right to a repair, replacement or refund. Any consumer cancellation rights under the Consumer Contracts Regulations 2013 are set out in our Refund & Returns Policy.

These Terms are governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. The supply of Goods is subject to the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Sale of Goods Act 1979.

D.CONTACT

Questions about these Terms can be directed to sales@ipenclosures.co.uk or IP Enclosures UK Limited, Redcliffe House, Unit 11 Sherwood Road, Bromsgrove, Worcestershire, B60 3DR. These Terms should be read together with our Privacy Policy and Refund & Returns Policy.