Refund & Returns
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If goods are faulty within 30 days, you have the right to reject them for a full refund. Between 30 days and 6 months, we have one opportunity to repair or replace. Any consumer cancellation rights under the Consumer Contracts Regulations 2013 are set out below and are subject to review.
1. Inspection and notification
You must inspect the Goods on delivery and, within seven (7) days, notify us in writing of any evident defect, damage, shortage, or non-conformity. Other defects must be notified as soon as reasonably possible. You must allow us to inspect the Goods.
2. Return authorisation (RMA)
All returns must be authorised in advance. Contact us to obtain a Return Merchandise Authorisation (RMA) before returning any Goods. Goods returned without an RMA may not be accepted. The RMA process determines, based on the circumstances and fault, who bears return freight and whether any handling fee applies.
3. Consumer Rights Act 2015
If you are a consumer, your statutory rights under the Consumer Rights Act 2015 are not affected by this Policy. Goods must be of satisfactory quality, fit for their intended purpose, and as described. Where these rights conflict with anything in this Policy, your statutory rights prevail.
For business-to-business transactions where you are not a consumer, the implied terms under the Sale of Goods Act 1979 as to satisfactory quality and fitness for purpose are excluded to the fullest extent permitted by law.
Returns and any consumer cancellation rights are described in the sections below.
4. Return window and conditions
Subject to your statutory rights, returns will only be accepted within twelve (12) months of the invoice date and provided that:
(a)you have complied with Section 1;
(b)we have agreed the Goods are defective;
(c)the Goods are returned within a reasonable time at your cost (where that cost is not significant); and
(d)the Goods are returned in as close a condition to delivery as possible, including all original packaging.
5. Discretionary (change-of-mind) returns
We are not obliged to accept change-of-mind returns. Where we accept a non-defective return at our discretion, we may require a handling fee of up to twenty-five percent (25%) of the value of the returned Goods plus freight costs, as determined through the RMA process. If we are required by law to accept a return, we will do so on the conditions imposed by that law.
6. Exclusions
Subject to the Consumer Rights Act 2015, we are not liable for any defect or damage arising from: failure to properly maintain or store the Goods; use for a purpose other than that intended; continued use after a defect was apparent; failure to follow our instructions; or fair wear and tear, accident, or act of God.
Installation requirement
All Goods sold must be installed by a suitably qualified and registered electrician. Warranties offered may be voided if Goods are not installed by a registered electrician.
7. Refunds and shipping
Approved refunds are processed to your original payment method within fourteen (14) days of us receiving and assessing the returned Goods, or of us agreeing a refund is payable. Your bank or card provider may take additional time.
Shipping costs for UK orders are calculated at checkout or quoted separately. Free shipping promotions do not apply to United Kingdom orders.
8. How to make a return
To request an RMA or report a defect, contact us at sales@ipenclosures.co.uk or IP Enclosures UK Limited, Redcliffe House, Unit 11 Sherwood Road, Bromsgrove, Worcestershire, B60 3DR. Where there is any inconsistency between this Policy and the Consumer Rights Act 2015, that law prevails.
Last updated: 1 June 2026